Shipping policy
1. Do you ship to my country?
Yes — mfish ships worldwide through our fulfillment network in the United States and China.
United States
All products listed on www.mfish.ai are stocked and shipped from our US warehouse.
International Orders
Orders to other countries are primarily fulfilled from our China warehouse.
2. How much does shipping cost?
Shipping rates and free-shipping eligibility vary by destination and product type.
| Region | Free Shipping Policy | Estimated Delivery Time |
|---|---|---|
| United States (Contiguous) | Free shipping on orders over $109.99 | 3–7 business days |
| Europe | No standard free shipping | 5–10 business days, depending on product and destination |
| Asia | Free shipping on orders over $99.99 | 5–7 business days |
| Australia (ACT / NSW / QLD / VIC only) | Free shipping on orders over $99.99 | 7–10 business days |
| Australia Zone 3 / Zone 4 and other non-listed areas | No standard free shipping | 7–15 business days |
| New Zealand | No standard free shipping | 7–15 business days |
| Other Regions | Shipping calculated at checkout | Depends on destination |
Please note: shipping eligibility may vary based on product category, warehouse location, and destination postcode/region.
3. How long will it take for my order to arrive?
Processing Time
Orders are typically processed within 1–2 business days.
Estimated Delivery Time
Delivery times vary depending on the product, shipping destination, and warehouse used for fulfillment.
For most international orders, delivery usually takes 5–10 business days or longer, depending on destination and local carrier performance.
Battery Shipping Note
Power banks and other battery-equipped products may be shipped via specialized logistics channels to ensure safe delivery. Transit times may vary depending on country and carrier restrictions.
4. How can I track my order?
Once your order has been shipped, we will email you a tracking number.
You can track your package via 17track.net.
Please allow 1–2 business days for tracking updates to appear.
5. What if my package doesn’t arrive?
US / UK Local Warehouse Shipments
Please contact us if your order has not arrived within 10 business days after shipment.
International Shipments
Please contact us if your order has not arrived within 20 business days after shipment.
Support: support@imfish.com or hi@mfish.ai
We will investigate the issue and, where appropriate, arrange a replacement or refund.
6. Customs & Import Duties
For international orders shipped from China, customers are responsible for any customs duties, import taxes, or related fees required by local authorities.
7. Address Accuracy
Please make sure your shipping address is complete and accurate at checkout.
mfish is not responsible for delays, failed deliveries, or lost packages caused by incomplete or incorrect address information provided by the customer.