Política de reembolso

Standard Warranty Period

All mfish products come with a 1-year standard warranty. During this period, if the product experiences non-human damage or defects, you can contact support@imfish.com or hi@mfish.ai to arrange a replacement.

For products beyond the 1-year warranty period, you can still contact us for evaluation, and we will provide solutions on a case-by-case basis.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be completely unopened, unused, in the same condition as received, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@imfish.com or hi@mfish.ai

If your return is approved, we’ll provide a return shipping label along with instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.

Return Shipping Fee Policy

• If the return is for reasons other than product defects, damage, or incorrect items, the customer is responsible for the return shipping cost.
• Free returns are available if the product is defective, damaged, or incorrect upon arrival.

Damages & Issues

Please inspect your order upon arrival and contact us immediately at support@imfish.com if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and provide a prompt solution.

Exceptions / Non-Returnable Items

• Gift cards
• Sale or clearance items
• Any product that has been opened, used, or is not in its original packaging

All other mfish products are eligible under the return policy above as long as they remain unopened.

Exchanges

To exchange an item, the fastest method is to return your original item following the return process. Once the return is accepted, you can place a new order for the replacement.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be unopened, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Additional time may be required for your bank or credit card provider to process the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact support@imfish.com or hi@mfish.ai